Refund and Returns Policy

Outboard Engines Supplier works hard to deliver premium Outboard Engines that precisely match your requirements. We recognize that you might need to return an outbaord in certain situations. The rules for returning a outboards to Outboard Engines Supplier are described in this policy.

30-Day Return Window:

We offer a 30-day return window for all new and unused outboard engines. This period begins from the date you receive the outboard at your delivery location.

Reasons for Return:

We accept returns for the following reasons:

Order Cancellation: If you need to cancel your order before the outboard is dispatched from our yard, please contact us immediately. We will process a full refund for your order.

Damaged on Arrival: If your outboard engine arrives damaged during transport, please notify us within 24 hours of delivery. We will arrange for an inspection and promptly issue a full refund or replacement outboard, depending on your preference at no cost.

Change of Mind (within the return window): If you change your mind about your purchase after receiving the outboard, you may return it within 30 days, provided it remains unused and in its original condition. A full refund will be issued using the original payment method.

Faulty Manufacturing or Defect: Our outboard are built to last, but if you discover a manufacturing defect within the warranty period, please contact us. We will work with you to arrange a repair or replacement, as covered under our warranty policy (see details on our Warranty page).

Change of Mind: If you change your mind about your purchase after receiving the outboard, you may return it within 30 days, provided it remains unused and in its original condition.
Exchange: If you require a different type of outboard, we may be able to facilitate an exchange. Please contact us to discuss your requirements and any applicable fees.

Wrong Product Received: If you receive an outboard that is different from what you ordered, please contact us immediately. We will arrange for the correct outboard to be delivered and pick up the incorrect one at no additional cost.

Return Process:

To initiate a return, please contact us within the 30-day window .We will ask you for your order details and reason for return.

Please note:

Returned outboard must be in their original condition, with all parts and accessories included.

We reserve the right to reject returns that do not meet our return policy guidelines.

Late Returns:

We understand that unforeseen circumstances may cause a slight delay in returning your outboard within the 30-day window. If you are unable to return your outboard within 30 days, please contact us as soon as possible. We will offer a grace period of an additional 5 days to return the outboard.

Refunds are granted in the following circumstances:

Products Never Arrived: If your outboard is not delivered within the estimated time frame and cannot be located, we will issue a full refund of your purchase price and any applicable delivery fees.

Damaged on Arrival: If your outboard arrives damaged during transport, please notify us within 24 hours of delivery. Upon inspection, we will issue a full refund or provide a replacement outboard, depending on your preference.

Faulty Manufacturing or Defect: Our outboard are built with quality materials . However, if you discover a manufacturing defect within the warranty period, please contact us. We will work with you to arrange a repair or replacement, as covered under our warranty policy (see details on our Warranty page). If the defect is not covered under warranty, we will process a partial refund based on the assessed value of the outboard.

Change of Mind (within the return window): If you change your mind about your purchase after receiving the outboard, you may return it within 30 days, provided it remains unused and in its original condition. A full refund will be issued using the original payment method.

Wrong Product Received: If you receive a outboard that is different from what you ordered, please contact us immediately. We will arrange for the correct outboard to be delivered and pick up the incorrect one at no additional cost. A full refund will be processed using the original payment method.

Return method

By At a drop-off location and By mail .

Refund Process:

To initiate a refund request, please contact us within 30 days of delivery (except for warranty claims) at contact@outboardenginessuplier.com . We will ask for your order details and reason for requesting a refund.

Please note:

Refunds will be issued using the same payment method used for the original purchase.

Refunds may take 3-5 business days to appear in your account, depending on your bank’s processing times.

Outboard Engines Supplier is committed to providing exceptional customer service. If you have any questions about our refund policy, please don’t hesitate to contact us.